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Anti-COVID-19 regulations:

The health of our Guests and our Staff are the priorities that guide our decisions on a daily basis.

We have adapted to the regulations in force and we have taken personalized measures in order to guarantee you a peaceful holiday, far from the worries and fears that have characterized the last few months.

To this end, we publish our safety protocol, which will be updated in line with developments in the current health situation.

Safety equipment for Guests and hotel Staff: Specific personal protective equipment has been provided for hotel Staff and a Safety Kit will be available for Guests (mask, disinfectant gel and disposable gloves). Guests will also find numerous hand sanitizer gel dispensers in all common areas and at hotel bar and breakfast room.

Regular ventilation and rigorous sanitization with certified products of rooms, bar, breakfast room and contact points Regular disinfection of major areas of contact such as switches, handles and doors, counters, etc.

The breakfast service, depending on the number of guests present at the hotel, could be divided into two shifts.
The morning buffet has been replaced with table service, on request, it will be possible to receive the breakfast in your room.

Reorganization of the meeting and event spaces:
The spaces and flows of entry and exit from the meeting and event areas have also been completely revised on the basis of the rules of social distancing: all meeting rooms have adapted their capacities and are available in different set-ups to meet any needs of our guests.

Staff training:
All Staff has been trained in relation to the new procedures and service standards required by the security protocol and the certification process.

Involvement of our suppliers-partners:
Our suppliers and partners have adopted the protocol and new guidelines for the safety of Guests and Staff.

General Information:
You will be able to take advantage of all our services without losing sight of the security measures necessary to make you live unforgettable moments.
For this reason, it will be possible to make changes due to the distance rules.

Our staff will be adequately trained and promptly updated in order to always guarantee the knowledge and respect of safety protocols.

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Palazzo Giovanelli

Santa Croce, San Stae, 2070 30135 Venice - Italy
Tel. +39 041 5256040 - Fax. +39 041 2440224